Refund policy

Refunds are not offered.

At the time of ordering we will confirm your dimensions and stain colour. Once we start production of your item, we can not make any changes. Please be sure your measurements are correct and take the time you need to choose your stain. 

Please be sure to check the spelling on the mock up. Once approved we can not make changes after the fact. 

All laser etched tumblers will have a computerized mock up to approve prior to etching. No changes can be made once approved. Be sure to check design, spelling etc. as we are not responsible once completed & approved. 

If you decide to cancel your sign order prior to engraving, refunds will be not offered. A credit for what you have paid can be applied towards another piece. 

Do not leave signs outside unprotected from the elements as over time it will take its toll on your piece. Place under a covered area and apply clear coat to keep it protected.  If looking for a outdoor sign, we offer Extira products which is a painted material made to withstand the elements. 

Furniture Orders

When booking your order, we ask for a $50-100 non refundable deposit to reserve your spot. When we near ordering your materials, we will ask for 50% of your order, confirm measurements and stain. No changes can be made beyond this point.